IMPORTANT INFORMATION ABOUT CARBON LAW PARTNERS
ABOUT CARBON LAW PARTNERS.
CLP Group Limited is a solicitors’ firm which is authorised and regulated by the Solicitors Regulation Authority (SRA) under registration number 538375.
“Carbon Law Partners” is a trading name of CLP Group Ltd.
CLP Group Limited is incorporated and registered in England and Wales under Company Number 7235170 and its registered office is at 85-87 Eastgate, Cowbridge CF71 7AA.
CLP Group Limited is VAT registered with registration number GB990278192.
CLP Group Limited is responsible for advice provided under the Carbon Law Partners trading name and, where applicable, for maintaining systems and controls to ensure compliance with the SRA rules and including the maintenance of adequate professional indemnity insurance.
Our mission is “to create and develop the conditions for exceptional people to flourish.” In order to deliver on this mission we seek “exceptional people” to work with us and our clients.
Those responsible for the provision of advice to our clients are called “Partners”. We appreciate that this term may cause confusion since we do not use it in the traditional sense or in a way that adopts a legal definition of “partner”.
So, when we use the title “Partner” it is used as a marketing term to describe the spirit of the relationship between Carbon Law Partners and its client-facing advisors who are all consultants with the firm. We seek to work in the spirit of partnership with our advisers and their clients – for us this is a deep collaboration designed to produce great work so that all can flourish together. Carbon Law Partners is not a partnership, CLP Group Ltd is a limited liability company as set out above. The term “Partner” does not denote a legal partnership with our advisers and those carrying the title “Partner” are not owners of the firm.
Those carrying the title “Partner” may be solicitors, barristers, Fellows of the Chartered Institute of Legal Executives or consultants who have met the entry requirements of their relevant professional body and who are authorised by Carbon Law Partners to advise our clients.
If you instruct Carbon Law Partners to advise you we will provide an engagement letter and specification for our work. Our engagement letter will specify the professional standing of the Partner responsible for our work with you.
All of our Partners have been invited to join Carbon Law Partners following a careful selection process to ensure they have the required skills and expertise. All operate in accordance with stringent operating procedures and use the latest technology and software to assist them in delivering exceptional results to clients.
All advice provided to clients by our legal advisers is the responsibility of Carbon Law Partners. Carbon Law Partners stands behind that advice and has the appropriate professional indemnity insurance in place to protect our clients at all times.
Our clients benefit from Carbon Law Partner’s professional indemnity insurance policy arranged with SRA participating insurers. Full details of Carbon Law Partner’s Professional Indemnity Insurance are available on request from our registered office.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately so that we can do our best to resolve the problem.
In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint
No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9.00 to 17.00
Write to: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise concerns with the Solicitors Regulation Authority.
EQUALITY AND DIVERSITY.
The very essence of Carbon Law Partners celebrates the diversity of individuals and we are committed to promoting equality and diversity in all of our dealings with our solicitors, our employees, or our suppliers. Please contact us if you would like a copy of our equality and diversity policy.
We may receive personal data (such as contact details) about you, your officers and employees. We will process such data in accordance with the terms of appropriate data protection legislation and take appropriate measures against unauthorized or unlawful processing.
We will have the right to use public data sources and electronic verification in order to confirm the identity of you and your officers in order to comply with our duties and anti-money laundering legislation.
Carbon Law Partners is not authorized by the Financial Conduct Authority. However, Carbon Law Partners is included on the register maintained by the Financial Conduct Authority so that we can carry on insurance mediation activity – which broadly means advising on, selling and the administration of insurance contracts. The register can be accessed via the Financial Conduct Authority website at·www.fca.org.uk/register. The Law Society is our designated professional body for the purposes of the Financial Services and Markets Act 2000.
Our services will not include advice concerning the tax implications of any course of action or transaction, unless expressly instructed by you and agreed by us.
ADVICE ON ENGLISH LAW.
Our Partners are qualified to advise on matters of English law and EU law applicable to the UK only. If you request advice on matters covered by the law of another jurisdiction then we are willing at your option to (i) obtain advice on your behalf and at your expense from legal advisers qualified under the laws of that jurisdiction or (ii) introduce you to foreign legal advisors that you can instruct directly or; (iii) provide non-definitive advice on the matter on the basis that you accept that we cannot give definitive advice on matters covered by the law of another jurisdiction.
We look forward to welcoming you as a client of Carbon Law Partners and to serving your requirements for consulting and commercial legal advice.